Returns/Refunds Policy
We at Internationalgiftideas.com respect your custom and pride ourselves on providing you with our exclusive '100 % 30 Day Happy Shopper's Guarantee'.
In the event that you receive a 'Damaged or Defective' product, kindly contact us immediately to obtain an Authorization to Return a Defective/Damaged (ARD) item for a full credit or replacement.
ITEMS DAMAGED DURING SHIPMENT - All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact us at sales@internationalgiftideas.com within 30 days of the date of shipment of your order, and your claim will be processed immediately. (Please note that established procedures by UPS, U.S.Parcel Post, and trucking lines, must be complied with or they may deny your claim.
With respect to Non-defective merchandise returns, a 20% restocking fee will be incurred, and items must be returned within 30 days of purchase.
CONDITIONS - Non-defective merchandise must meet the following conditions to qualify for return acceptance.
- Merchandise must be in its original minimum inner pack quantity, as shipped. Broken quantity inner packs are not returnable.
- Sample items are not returnable.
- Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.
Returns which do not meet the conditions described in this return/Refund policy may be returned and additional shipping costs of return (if applicable) will be charged.
ITEMS WITH GUARANTEES OR WARRANTIES - If a purchased item includes a product guarantee or warranty, please follow the instructions on the guarantee or warranty for repair or replacement.
You should expect to receive your refund within four weeks of your returned item/s. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
